Penny Auction Software Upgrade Policy
Please note that if there is a cosmetic or functionality fix we usually do not upgrade existing customers since the process includes (not necessary all elements):
- scheduling of penny auction script stop
- setting up test user accounts and test auctions
- website halt and notification to users
- applying the fix to relevant pages and testing it
- testing basic functionality
- removing test auctions and test users
- website re-start
- notification of the customer
This is kind of unpractical if we develop some feature for one customer and spend, for example, three hours and then do the whole set of works for all our clients (it will take several weeks of work ). Companies, that claim they provide such a service in practice never do this, but use this promise as a sales trick.
With part of the plugins and backend situation, some of them really can be delivered as out of the box software and we make upgrade on the website taking into consideration particular situation in the specific time, typically combining with scheduled maintenance or general upgrade of Penny Auction software functionality.
